Terms Of Service

Contents

1. Services offered

2. Booking & scheduling

3. Pricing & payment

4. Cancellation & rescheduling policy

5. Our right to refuse service

6. Access to your property

7. Satisfaction guarantee

8. Liability & damages

9. SMS & email communications

10. Intellectual property

11. Governing law

12. Changes to these terms

13. Contact us

1. Services offered

Hello Cleaning Services provides residential cleaning services in Houston, Texas and surrounding areas including Katy, Spring, Cypress, Magnolia, Conroe, The Heights, and EaDo. Our services include standard cleaning, deep cleaning, recurring cleaning, move-in/move-out cleaning, and post-construction cleaning.

All services are subject to availability. We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.

2. Booking & scheduling

Bookings can be made through our website at hellocleaningtx.com, by phone at (281-912-9667, or by email at hello@hellocleaningtx.com. A booking is considered confirmed only after you receive a written or SMS confirmation from Hello Cleaning Services.

• Appointments are subject to cleaner availability

• We will make every effort to arrive within the scheduled time window

• Arrival times may vary due to traffic or prior appointments running long

• You will be notified by text or call if we are running more than 30 minutes late

3. Pricing & payment

Pricing is based on the size of your home, type of service, and current condition. Quotes provided online or by phone are estimates and may be adjusted upon arrival if the actual condition of the home differs significantly from what was described.

• Payment is due at the time of service unless otherwise agreed in writing

• We accept payment via Square (credit/debit card)

• Recurring clients may be invoiced after each completed visit

• A $50 promotional discount for first-time clients is applied at time of booking and is subject to availability

4. Cancellation & rescheduling policy

We understand that life happens. Our cancellation policy is as follows:

• 48+ hours notice: Full cancellation with no fee

• 24–48 hours notice: 50% of the service fee may be charged

• Less than 24 hours notice: Up to 100% of the service fee may be charged

• No-show / lockout: Full service fee charged if our team cannot access the property at the scheduled time

To cancel or reschedule, contact us at (281)912-9667 or hello@hellocleaningtx.com.

5. Our right to refuse service

Hello Cleaning Services reserves the right to refuse or discontinue service at our discretion, including but not limited to situations involving:

• Unsafe or hazardous conditions (biohazards, extreme clutter, pest infestations)

• Harassment or abusive behavior toward our team

• Properties that significantly exceed the scope described at booking

• Non-payment or outstanding balances

In such cases, a cancellation or partial service fee may still apply.

6. Access to your property

You are responsible for ensuring our team has safe and unobstructed access to your property at the scheduled time. This includes providing entry codes, keys, or other access instructions in advance. Hello Cleaning Services and its staff will treat your home and belongings with respect and care at all times.

We are not responsible for setting or disabling alarm systems unless you have provided clear instructions in advance.

7. Satisfaction guarantee

We stand behind our work. If you are not satisfied with any area of your clean, contact us within 24 hours of service completion and we will return to re-clean the area at no additional charge. Re-clean requests made after 24 hours may not be honored.

To request a re-clean, contact us at hello@hellocleaningtx.com or (281) 912-9667 within 24 hours of your service. Please include photos if possible to help us address the concern quickly.

8. Liability & damages

Hello Cleaning Services carries general liability insurance. In the event of accidental damage caused by our team during a cleaning, please notify us within 24 hours. We will work with you in good faith to resolve the issue.

• We are not liable for damage to items that are already broken, fragile, improperly secured, or of undisclosed value

• We are not responsible for damage resulting from pre-existing conditions or normal wear and tear

• Our maximum liability is limited to the cost of the cleaning service performed

• We are not liable for any indirect, incidental, or consequential damages

9. SMS & email communications

By booking our services or submitting a contact form on our website, you consent to receive service-related communications from Hello Cleaning Services via SMS and email. These may include appointment confirmations, reminders, promotional offers, and follow-up messages.

• To opt out of SMS: reply STOP to any text message

• To opt out of email: click Unsubscribe in any email

• Message and data rates may apply

For full details on how we handle your data, please review our Privacy Policy.

10. Intellectual property

All content on the Hello Cleaning Services website — including text, images, logos, and branding — is the property of Hello Cleaning Services and may not be copied, reproduced, or used without written permission.

11. Governing law

These Terms are governed by and construed in accordance with the laws of the State of Texas. Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Harris County, Texas.

12. Changes to these terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website or services after any changes constitutes your acceptance of the revised Terms.

13. Contact us

If you have questions about these Terms of Service, please contact us:

Hello Cleaning Services
Houston, Texas
Email: hello@hellocleaningtx.com
Phone: (281)912-9667
Website: hellocleaningtx.com