Privacy Policy
This Privacy Policy explains how Hello Cleaning Services ("we," "us," or "our") collects, uses, and protects information you provide when using our website or contacting us. By using our website or services, you agree to the practices described below.
Contents
Information we collect
How we use your information
SMS / text messaging
Third-party service providers
Data security
Data retention
Your rights & opt-out
Cookies
Children's privacy
Changes to this policy
Contact us
1. Information we collect
We collect information you voluntarily provide when requesting a quote, booking a service, or contacting us:
Full name
Email address
Phone number (including mobile)
Home or service address
Billing and payment information (processed securely via Square)
Service preferences and scheduling details
We may also collect limited technical data automatically, such as your IP address, browser type, and pages visited, through standard website analytics.
2. How we use your information
We use the information we collect to:
Provide, schedule, and confirm cleaning services
Process transactions and send receipts or invoices
Send appointment reminders and follow-up messages
Send promotional offers, discounts, and service updates
Respond to your questions and customer service requests
Improve our website and service offerings
Prevent fraud and ensure security
Comply with legal obligations
3. SMS / Text messaging
By providing your phone number and checking the consent box on our quote or booking form, you agree to receive text messages from Hello Cleaning Services at the number provided. These messages may include:
Appointment confirmations and reminders
Service notifications and updates
Promotional offers and discounts
Follow-up messages after completed services
Message frequency: Message frequency varies based on your activity and preferences.
Message and data rates may apply. Check with your carrier for details.
Opt-out: Reply STOP to any message to unsubscribe. You will receive one final confirmation message after opting out.
Help: Reply HELP to any message for assistance, or contact us at hello@hellocleaningtx.com.
We do not sell or share your phone number with third parties for their marketing purposes.
4. Third-party service providers
We do not sell your personal information. We work with trusted third-party providers to operate our business. Each provider is bound by their own privacy and security standards:
Square to process transactions and send related information (invoices, receipts, payment confirmations)
Twilio to process SMS messaging and phone calls ( to confirm appointment, send reminders, confirm cleaning needs)
Google for maps and address accuracy.
Squarespace website hosting & forms like contact form submissions, site analytics.
GoHighLevel (GHL) We use GoHighLevel as our customer relationship management (CRM) platform to manage leads, automate appointment reminders, and send SMS and email communications. Data shared includes your name, phone number, email address, and appointment details.
Facebook / Meta We use the Facebook Pixel on our website for advertising and remarketing purposes. This tool collects anonymized data about your visit — such as pages viewed and actions taken — to help us show relevant ads to people who have visited our site. We do not share your personal contact information with Facebook.
We may also share your information when required by law, court order, or government authority, or in connection with a merger, acquisition, or sale of business assets.
5. Data security
We take the security of your personal information seriously and implement the following protections:
Encryption in transit
All data transmitted between your browser and our website is encrypted using TLS/SSL.
Payment security
Payments are processed by Square. We never store full credit card numbers on our systems.
Third-party standards
All service providers are vetted and maintain their own industry-standard security practices.
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time (see Section 7). We will respond to deletion requests within 30 days, except where retention is required by law.
7. Your rights & opt-out
You have the right to:
Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of SMS communications at any time by replying STOP
Opt out of email marketing by clicking "unsubscribe" in any email
To exercise any of these rights, contact us at hello@hellocleaningtx.com or (832) 377-5785. We will respond within 30 days.
8. Cookies
Our website uses cookies and similar tracking technologies to improve your experience and analyze site traffic. Types of cookies we use:
Essential cookies: Required for site functionality and security
Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Marketing cookies: Used for ad attribution and remarketing (e.g., Facebook Pixel)
You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our site.
9. Children's privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after changes constitutes acceptance of the revised policy.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
Hello Cleaning Services
16322 Golden Sage Lane
Cypress, Texas
Email: hello@hellocleaningtx.com
Phone: (281) 912-9667
Website: hellocleaningtx.com